ANTIBODY ANALYTICS – WHO WE ARE

We are an innovative and vibrant biotechnology company. We believe that scientists deserve the best data and patients deserve the best drugs, so our mission is to provide our drug development partners with data of outstanding quality which gives them confidence to expedite new healthcare solutions to market. We began in 2015 and through our expertise, technology, and amazing employees we have grown to where we are today, and we plan to keep on growing. We’re not all scientists and academics, we are a diverse, talented, and fun team who enjoy the occasional pizza Friday, but what’s at the core of what we do is our culture and values – that’s what makes us proud and stand out.

THE ROLE

The Scientific Director – Operations role is a senior position within our Study Management team, combining operational management with strategic marketing.  You will be an expert within your field, providing the team with tailored technical and regulatory support to drive the delivery of our customer projects to the highest standard.  Reporting to the COO, you will lead a team of Study Managers and Senior Study Managers alongside having responsibility for capacity planning, training and employee development to drive and achieve revenue targets within the team.  You will also have an active role in the commercial and scientific development of the operational technical area through strategic marketing and research and development activities in collaboration and partnering with the Marketing Director and Chief Scientific Officer. This also includes ensuring technical support for our Sales colleagues to progress customer enquiries.

WHAT WE EXPECT YOU TO DO

Management

• Lead and motivate the team to maintain high standards of morale and culture that assist in the delivery of a quality service.
• Ensure that all team members have meaningful goals and objectives related to their job role and company objectives.
• Conduct performance reviews in accordance with our company policies.
• Undertake all line manager duties associated with the role through guiding, coaching, mentoring and identify learning and development opportunities for the team in support of their development
• Champion and embed continuous improvement within the team and wider business to drive new processes and procedural updates to make the department run smoother.

Delivery of Customer Studies

• Independently manage a broad range of complex customer studies as required, adhering to the quality management system.
• Assume the role of project lead to provide project continuity throughout the contract and study life cycles, supporting Senior Study Managers to scope projects and prepare proposals and contracts. This also involves reporting on any movement of study deliverable dates.
• Support Sales team with contract and proposal generation directly where required, taking responsibility for accurate costing within their technical area.
• Provide tailored technical and regulatory support to their team to enable delivery of excellent customer projects.
• In collaboration with the Senior Study Managers, ensure customer studies are adequately resourced, delivered on time and executed to the quality and standards we set within the business.
• Define how customer studies are conducted in accordance with the Quality Management System.
• Develop and oversee training to ensure that their team has the skills required to manage a broad range of customer studies.
• Drive revenue within the team and support the Senior Study Managers to accurately forecast on customer studies.

Sales/Account Management

• Support the sales team by confidently handling ‘new project’ calls as the technical lead, understand customer requirements and distilling into a feasible study design that will meet the customer’s needs which is deliverable to support overall growth of accounts, sales and revenue for the Company.
• Sales document management; contract/proposal/change order drafting and costing (including technical review of others’) Account mapping activities: understanding your service area and how it applies to current and prospective customers.

Strategic Marketing/Product Management

• Produce and create engaging content on our website to promote our services, our products and what we do. This extends to blogs, whitepapers, marketing materials, technical notes etc., to support marketing campaigns
• Train and mentor Senior Study Managers to fulfil the ‘Product Specialists’ element of their role.
• Assist in the development and implementation of methods to assess the continued improvement of, and profitability of studies within their team.
• Generate and standardise commercial/sales materials e.g., proposals, contracts, presentations and data to streamline and improve the sales process
• Prepare data, presentations and scientific materials in support of representing AA at conferences (either first hand or in support of colleagues)
• Provide training on our service portfolio to the commercial teams.

Research and Development

• In collaboration with the Director of Marketing and the CSO, define service improvements and portfolio extensions within your division.
• Partnering with the CSO, oversee the efficient development of service improvements and additions to your service portfolio.

Health and Safety

Ensure the company is following Health and Safety regulations and policies to minimise risk in the workplace, through an active team focus on Health and Safety topics.

WHO WE ARE LOOKING FOR

We are looking for someone who has:

• At least two years’ experience in leading a team to deliver technical customer projects within a contract research organisation (CRO) or equivalent.
• Significant experience in the management of a broad range of customer studies within a CRO or equivalent.
• At least three years’ experience in confidently leading communication on a technical level with clients.
• Experience of the sales process within a CRO, including technical scoping of projects, contract generation and review and provision of costs for prospective projects.
• Demonstratable technical and regulatory expertise within a relevant field.
• Technical and commercial awareness in a similar capacity.
• Degree in a relevant field with significant technical experience.

To support a culture within Antibody Analytics which is aligned to our company values and behaviours, we would like you to be:

• Ability to lead and drive motivation throughout even mundane tasks.
• Goal-oriented, creative professional who is motivated to deliver success for both the individual and the wider team.
• Self-motivated, entrepreneurial, highly organized, multi-tasker that can work independently on day to day tasks.
• Influential, with the ability to communicate, present and persuade key stakeholders at all levels of a customer organisation, including executive boards and C-suite.
• Excellent listening, negotiation, and leadership skills.
• High levels of emotional intelligence (EQ) and the ability to see things from another perspective.
• Able to see the big picture and translate this to meaningful decisions/actions.
• An excellent communicator and able to foster relationships externally and internally at all levels within the business.
• Ability to organise and prioritise multiple tasks within a wider context of the company’s strategy.
• A champion of learning, supporting and sharing best practice with colleagues.
• Focused, with an exceptional attention for detail.
• Solutions driven which helps to solve problems and drive continuous improvement.
• Customer focused with our customers at the heart of everything that you do.

WHAT YOU WILL GET FROM US

You will get the chance to learn, grow, develop, and enhance your career within a biotechnology company at the forefront of drug development strategies. In addition, the company offers the following benefits package:

• Pension.
• 32 days holiday per annum (inclusive of public holidays) which increases to a maximum of 37.
• Death in Benefit Service which includes access to a 24/7 virtual GP.
• Flexible working.
• Yearly Audible subscription.
• Refer a Friend Scheme.
• On-site car parking.
• Free Healthy Snacks.
• Merit Award Recognition Scheme.
• The opportunity to join several committees or focus groups (Employee Engagement, Wellness, Recognition, Health & Safety or Social Committee).