Manage Customer Studies

• Oversee customer studies from start to finish, ensuring that customer objectives and timelines are always met
• Manage multiple projects simultaneously, which includes managing projects at varying different stages
• Independently manage studies within our framework, ensuring that studies are traceable, reproducible, and that the quality of data generated is exceptional
• Discuss assay and study design with Project Leads
• Lead Study Team Discussions to ensure customer objectives are understood by all team members
• Continually review, monitor and communicate updates and direction to other colleagues within the business

Document Preparation

• Prepare protocols and reports for customers and laboratory documentation for internal use
• Training others to prepare and technically review study documentation

Data Analysis and Interpretation

• Analyse complex datasets from a variety of platforms and format for presentation to customers
• Draw conclusions from data generated in response to the customer’s requirements to help customers move their projects forward
• Train others to analyse, interpret, format and present data

Customer Engagement

• In collaboration with the Account Managers, communicate with customers via email and video call to scope the individual requirements of each project and present study findings

Process Improvements

• Identify opportunities for improvement and propose projects to management for approval  
• Lead improvement projects across the Operations group and participate in company-wide projects as required

1. We would like you to have the following: 

• A degree in a biomedical field and/or practical laboratory experience in academic research or CRO environment
• Competence and confidence in the performance of one or two relevant lab techniques, which include ELISA, SPR, cell-based assays, and flow cytometry.
• Previous experience of working on and scheduling of multiple projects.
• Experience of assay troubleshooting.

To support a culture within Antibody Analytics which is aligned to our company values and behaviours, we would like you to be:

• Highly organised, be productive with the ability to deliver your work on time and to a high standard.
• An excellent communicator and able to foster relationships externally and internally at all levels within the business.
• Friendly with a helpful attitude, always looking to identify new areas where the Scientific Support team can support and add value to the Operations teams to improve efficiencies.
• Self-aware, have emotional intelligence with the ability to see things from others’ perspective. 
• A team player to learn, grow and share best practice with colleagues.
• Focused and have a strong attention for detail.
• Self-motivated and proactive.
• Of a curious mindset, question, listen and enhance your own understanding of what we do.
• Contribute to continuous improvement within the business.
• Customer focused with the customer at the heart of everything that you do.
• A champion for self-learning and development in support of employee development.
• Accountable with ownership for the tasks trained in and for delivery.
• Flexible and adaptable.

You will get the chance to learn, grow, develop, and enhance your career within a biotechnology company at the forefront of drug development strategies. In addition, the company offers the following benefits package: 

• Starting salary of £37,300, dependent on experience, which is linked to performance related pay.
• Pension.
• 32 days holiday per annum (inclusive of public holidays) which increases to a maximum of 37.
• Death in Benefit Service which includes access to a 24/7 virtual GP.
• Flexible working.
• Yearly Audible subscription. 
• Refer a Friend Scheme.
• On-site car parking. 
• Free Healthy Snacks.
• Merit Award Recognition Scheme.
• The opportunity to join several committees or focus groups (Employee Engagement, Wellness, Recognition, Health & Safety or Social Committee).